BlockNews.Net Support & FAQs

Welcome to BlockNews.Net support. Here you will find a listing of FAQ's and also a chance for you to create a support ticket. To submit your issue to support, please click on "Contact Support" at the top right to fill out your details or you can e-mail support directly at "support@blocknews.net". We will respond to your issue within 24 hours, but it is almost always much much sooner. IMPORTANT- Some e-mail systems treat our e-mails as spam, if you do not receive an acknowledgement to your request within 30 minutes, please check your spam/bulk mail folder, as this is where replies from us will most likely end up.

We have begun beta testing "Live Chat" support at varying hours during the day / night.  You will know when "Live Chat" is available when there is a graphic displayed throughout our site.  Give it a try for any of your support needs when you can! 

What makes out block accounts so great???  Many reasons!!  Please read this article for a better understanding of our accounts!

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We are investigating an issue with slow speeds during authentication and article retrieval.  While we continue to investigate, customers will see sporadic issues.  Switching to the EU server may help by giving more consistent results however US users may see slower speeds due to location.  We will update this post with additional details as time goes on.

We have experienced an issue with articles around 300 days and over.  Retrieval of articles of this age range will give a variety of errors in your newsreader such as articles being corrupt, articles being missing or simply cause your newsreader to hang as it requests the article from the server.  If the article is in fact available slow speeds will be evident.

Once we fix the issue that caused the errors, we will begin rebuilding the spoolset.  We should begin doing this throughout the night tonight and into the day tomorrow. (Friday June 25th)